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Communications, Space & Technology Commission > Home > Services > Manassa Tech > techFAQ
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​​​​ ​What is Manassa Tech?
Manassa Tech​ is a platform that aims to register enterprises operating in the Information Technology and Emerging Technologies sector according to the business classification of the Information Technology and Emerging Technologies market for the purpose of increasing transparency in the market, achieving fair competition and developing the sector, in addition to creating a reference guide for the establishments operating in the sector. Disclaimer: The current version of the platform is a beta version ​​
​​ What are the Benefits for registered enterprises ​
  • Classifying the business of the enterprise as specializing in information technology and emerging technologies. To view the business classification document of the Information Technology and emerging technologies market, click here (click here to be a hyperlink and the attached file is attached to it).
  • Empowering enterprises wishing to link their businesses and services with a specialized classification of the Information Technology and Emerging Technologies market.
  • Aligning the efforts of the entities supporting the information technology and emerging technologies sector by focusing their initiatives on the registered enterprises.
  • Enabler to measure business maturity of the registered enterprises.
  • Increasing investment opportunities and fostering partnerships between enterprises operating in the sector and the beneficiaries.
  • Enabler to monitor, develop and fill the gaps between supply and demand in the information technology and emerging technologies market.
  • Opening a direct communication channel with CITC to take the registered enterprises'  opinions and suggestions.​
What is the registration process?

Step 1: Login to the Platform. 

Step 2: Fill out and submit the registration form. 

Step 3: CITC will study the application and issue approval. ​

Is there a subscription fee for the platform?

There is no subscription fee to use the platform​

Is there any further step that the registered organizations have to do after receiving registration approval?​

For the time being, no additional work is required.​

Is registration on the platform mandatory?

Registration on the platform is optional now.

How frequently the organization has to update its profile?

All registered organizations have to update their profiles annually, as the registration period is one year starting from the date of registration approval

Can the organization update some information in its profile? If so, how?

Profiles can be updated by logging in to the platform then selecting the profile that you would like to update, updating the desired fields, and then submitting the application for study and approval.

Should the organization fill in all four sections of the platform?

All sections must be completed except for the "Certificates and Partnerships" section, which is optional

When will CITC respond to the registration request?

Within 3 working days after the request is submitted


What are the documents that the organization will get after registration?

An electronic registration page will be issued containing a QR code for each organization whose registration application is approved..

What is the registration approval process?

After submitting a complete registration application, the application will be studied by CITC and the applicant will be answered within 3​ working days upon .

Will there be 24/7 customer service?

Customer service will be during official business hours at 19966.

Is the platform specialized in resolving disputes?

The platform is for registering the information for IT and emerging technologies organizations. It is not for resolving disputes.

Should the facility update its data periodically?

Yes, each registered organization has to update its profile annually especially the contact person’s information.

​Will there be any fines on unregistered organizations?

No fines will be imposed on unregistered establishments

If my registration request is rejected without explanations, is it possible to submit another registration request?

Yes, but it is going to be by submitting the same application and making sure that all information is accurate and correct. If the issue continues, please reach out to the help desk on 19966

Does the platform serve individuals as well? If so, what are the services that the individual can benefit from?

The platform is only for organizations that have an active commercial registration and operate in the field of information technology and emerging technology.

What is the best browser to use the platform on?

The platform is compatible with all popular internet browsers on different operating systems

If the organization was registered twice by mistake, what are the procedures followed to correct that error?

The registration will be through the organization’s commercial registry, and accordingly, the registration can be done only once

Is there a newsletter for the pl​atform?

Currently there is no newsletter for the platform; nevertheless, you can follow us on our accounts on social media to get the latest news about CITC

In case of losing the password and the username to log in to the platform, what is the procedure for retrieve login information?

Logging in to the platform will be through the national access portal. In case of any issue related to the username or password, please contact the National Access Portal www.iam.gov.sa


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