| KPI name | Measurement
Unit | CITC Targeted Value | Service Providers Results |
|
| 3rd Quarter |
| STC | Mobily | Zain | Atheeb | Salam | Virgin | Lebera |
|
Supply Time (Completion of the fastest 90% of orders) |
Day |
7 days |
0.7
| 0.48
| N/A
| 1.17
| 0.41
| N/A
| N/A
|
| Fault Rate (percentage of fault report per fixed access line) | Percentage % | <5% |
4.10%
| 4.20%
| N/A
| 2.30%
| 3.08%
| N/A
| N/A
|
Fault Repair Time (reparing of the fastest 90% valid faults on fixed access lines)
|
Hour |
Within 24 hours |
17.35
| 21.3
| N/A
| 72.70
| 5.91
| N/A
| N/A
|
| Response Time for reply to requests (time to respond to the fastest 85% of requests received through voice calls) Reply to Requests | Second | Within 60 seconds | 0.63
| 12
| 25
| 112
| 7
| 20
| 24
|
