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Communications, Space & Technology Commission
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indicators
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Quality of Service indicators 2022
Quality of Service indicators 2022
Page Content
General Key Performance Indicators
1st Quarter :
KPI name
Measurement
Unit
CST Targeted Value
Service Providers Results
1st Quarter
STC
Mobily
Zain
Go Telecom
Salam
Virgin
Lebera
Supply Time (Completion of the fastest 90% of orders)
Day
7 days
0.7
0.39
N/A
0.66
0.72
N/A
N/A
Fault Rate (percentage of fault report per fixed access line)
Percentage %
<5%
4.20%
4.69%
N/A
1.94%
3.47%
N/A
N/A
Fault Repair Time (reparing of the fastest 90% valid faults on fixed access lines)
Hour
Within 24 hours
16.35
23.6
N/A
151
6.8
N/A
N/A
Response Time for reply to requests (time to respond to the fastest 85% of requests received through voice calls)
Reply to Requests
Second
Within 60 seconds
2.17
42
19
62
0.2
30
15
2nd Quarter :
KPI name
Measurement
Unit
CST Targeted Value
Service Providers Results
1st Quarter
STC
Mobily
Zain
Go Telecom
Salam
Virgin
Lebera
Supply Time (Completion of the fastest 90% of orders)
Day
7 days
0.9
0.32
N/A
1.00
0.74
N/A
N/A
Fault Rate (percentage of fault report per fixed access line)
Percentage %
<5%
3.4%
4.58%
N/A
3.30%
3.21%
N/A
N/A
Fault Repair Time (reparing of the fastest 90% valid faults on fixed access lines)
Hour
Within 24 hours
15.51
24.14
N/A
6.03
5.45
N/A
N/A
Response Time for reply to requests (time to respond to the fastest 85% of requests received through voice calls)
Reply to Requests
Second
Within 60 seconds
2.17
12
27
53
0.05
9
21
3rd Quarter:
KPI name
Measurement
Unit
CST Targeted Value
Service Providers Results
1st Quarter
STC
Mobily
Zain
Go Telecom
Salam
Virgin
Lebera
Supply Time (Completion of the fastest 90% of orders)
Day
7 days
0.7
0.34
N/A
1.63
0.65
N/A
N/A
Fault Rate (percentage of fault report per fixed access line)
Percentage %
<5%
3.45
4.49%
N/A
1.82%
3.07%
N/A
N/A
Fault Repair Time (reparing of the fastest 90% valid faults on fixed access lines)
Hour
Within 24 hours
15.29
24.24
N/A
62.04
7.12
N/A
N/A
Response Time for reply to requests (time to respond to the fastest 85% of requests received through voice calls)
Reply to Requests
Second
Within 60 seconds
5.76
6
48
29
1.82
12
24
4th Quarter :
Key Performance Indicators Applied on Mobile Networks
1st Quarter :
KPI name
Measurement
Unit
CST
Targeted Value
Service Providers Results
1st Quarter
STC
Mobily
Zain
Unsuccessful Call Ratio
Percentage %
<1%
0.17%
0.50%
0.36%
Dropped Call Ratio
Percentage %
<1%
0.24%
0.30%
0.25%
The time which the fastest 95% of calls are set-up
Second
<10 seconds
4.11
6.1
4.57
The time which the fastest 99% of calls are set-up
Second
<13 seconds
4.37
6.2
4.96
2nd Quarter :
KPI name
Measurement
Unit
CST Targeted Value
Service Providers Results
1st Quarter
STC
Mobily
Zain
Unsuccessful Call Ratio
Percentage %
<1%
0.25%
0.52%
0.41%
Dropped Call Ratio
Percentage %
<1%
0.23%
0.31%
0.24%
The time which the fastest 95% of calls are set-up
Second
<10 seconds
3.94
6.16
4.47
The time which the fastest 99% of calls are set-up
Second
<13 seconds
4.26
6.24
4.87
3rd Quarter :
KPI name
Measurement
Unit
CST Targeted Value
Service Providers Results
1st Quarter
STC
Mobily
Zain
Unsuccessful Call Ratio
Percentage %
<1%
0.25%
0.51%
0.36%
Dropped Call Ratio
Percentage %
<1%
0.23%
0.30%
0.24%
The time which the fastest 95% of calls are set-up
Second
<10 seconds
4.06
6.1
4.51
The time which the fastest 99% of calls are set-up
Second
<13 seconds
4.42
6.2
4.89
4th Quarter:
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