| KPI name | Measurement
Unit | CITC Targeted Value | Service Providers Results |
|
| 1st Quarter |
| STC | Mobily | Zain | Atheeb | Salam | Virgin | Lebera |
|
Supply Time (Completion of the fastest 90% of orders) |
Day |
7 days | 0.7
| 0.95
|
N/A | 0.09
|
0.79 |
N/A |
N/A |
| Fault Rate (percentage of fault report per fixed access line) | Percentage % | <5% | 3.47%
| 4.69%
| N/A | 0.90%
| 2.68%
| N/A | N/A |
Fault Repair Time (reparing of the fastest 90% valid faults on fixed access lines)
|
Hour |
Within 24 hours | 17.5
| 23.3
|
N/A | 32.67
| 13.83
|
N/A |
N/A |
Response Time for reply to requests (time to respond to the fastest 85% of requests received through voice calls)
Reply to Requests | Second | Within 60 seconds | 0.00
| 11.6
| 23
| 23
| 3.6
| 12
| 4
|
