The Governor of the Communications and Information Technology Commission, with the powers he holds, and after reviewing Article 3 of the Telecommunications Act, and Articles (63) and (73) of the Telecommunications Bylaw and for protecting the interests of users and operators and pursuant to considerations of public interest,
decides the following
CIT service providers licensed to provide fixed, mobile, data and internet services shall submit to CITC for approval, a document of the terms and conditions of the services they provide.
Pursuant to Article one above, CIT service providers, in preparing the terms and conditions document shall abide by the following:
- The Terms and Conditions Document shall comply with the requirements of Article (63) of the Bylaw.
- The Terms and Conditions Document shall include an explicit clause for Quality of Service standard and guarantees to users in case the operator failed to continue offering such services due to internal causes or due to other external party or parties.
CIT service providers covered by this decision, shall submit to CITC the draft of The Terms and Conditions Document within two month of the date of issuance of this decision.
CIT service providers covered by this decision, shall publish CITC's approved documents of terms and conditions in their respective websites and subscribers service outlets. Any future amendments to such approved documents shall not be consider effective until approved by CITC.
This decision shall be communicated to all parties concerned to act accordingly, from the date of its issuance.
Dr. Mohamed Bin Ibrahim Al-Suaiyel