Telecom Complaints Escalation
The service allows the beneficiary to escalate the complaint to CST if the complaint is closed by the service provider without treatment or if 5 days have passed and it has not been resolved
Service Steps
1. Click on “Start Service” option.
2. Log in through the national unified access service (Nafath)
3. Fill out the service form
4. Share your feedback about the service (Optional)
FAQs
Required Documents
- a copy of any documents supporting the complaint; For example: invoices, service contract, payment notices, etc. (documents are explained in the Frequently Asked Questions).
- legal representative appointed by the main beneficiary (in case he wishes to authorize another beneficiary to submit a report on his behalf)
Terms and Condition
- Existing complaint at the service provider
- Complaint closed by the service provider without solution
- 5 days have passed since the complaint with the service provider has not been processed
