• Clock
    Service Process TimeImmediately
  • Riyal Icons
    Service FeesNot Applicable

Frequently Asked Questions

Phone

Mobile Application

Service Down Report

Proactive Electronic Service that enables users to report service outages in accordance with the regulations for notifying telecommunications network disruptions.

Service Level Agreement

Proactive Electronic Service that enables users to report service outages in accordance with the regulations for notifying telecommunications network disruptions.

1. Log in to Service Provider Portal through the national unified access service (Nafath)
2. Click on “Start Service” option.
3. Fill out the request form
4. Submit Report
5. Share your feedback about the service (Optional)