This service for customer to raise a complaint of delays in fiber optic delivery
Service Level AgreementThis service for customer to raise a complaint of delays in fiber optic delivery
1. Sign in using National Single Sign-On (Nafath).
2. Go to the E-Services page.
3. Complete the service request form.
4. Submit the form to the Authority.
You can track the status of your request through the Escalation Request Tracking service on the Mutasil platform, where the latest updates will be displayed. If additional information is required from you, you will be able to submit it and upload the requested supporting documents.
First, make sure you have selected the correct service provider. If the issue persists, contact your service provider to verify that the complaint has been registered and confirm the complaint number before attempting to escalate it again.
The Fiber Complaint Escalation Service allows beneficiaries to escalate complaints about fiber service not being delivered to the regulatory authority through the Motasel platform, after meeting the escalation requirements. The authority will then process and follow up on the request.
- Nothing
- You already have a fiber request.