A service that allows users to notify CST due to services provider refused to open complaint ticket
Service Level AgreementA service that allows users to notify CST due to services provider refused to open complaint ticket
1. Access the Mutasil Platform
2. Log in through the National Single Sign-On (Nafath) – (You may log in using the Nafath mobile application or by entering your username and password).
3. Click on the “Electronic Services” option from the menu. Then select “Unable to open a complaint ticket in service provider portal Report,” and click on the “Start Service” link.
4. Fill out the complaint form
5. Send the complaint to CST
Complaint: A dispute or disagreement exists between the beneficiary and the service provider regarding a telecommunications service licensed by CST. The beneficiary must first approach the service provider through the channels available from the service provider. If the escalation requirements apply (you can refer to the Telecom Complaints Escalation Service), the beneficiary can escalate the complaint to CST.
Report: Reporting a complaint ticket not opened in the service provider's systems is a service that allows users to notify CST of the service provider's failure of creating a complaint ticket through one of its channels.
You can contact the Authority through its official social media accounts or the unified number 19966.
The beneficiary must submit the complaint to the service provider within (60) days from the date of issuance of the invoice or from the date of the incident complained of
- Commercial Registration,Authorization Letter for the Authorized Representatives,Agency
- Not Applicable