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    Service Process Time2 Business days

Frequently Asked Questions

Phone

Mobile Application

Digital Correspondence Service

The correspondence submission service allows the beneficiary to submit all correspondence electronically

Service Level Agreement

The correspondence submission service allows the beneficiary to submit all correspondence electronically

1. Starting the service of submitting an electronic correspondence on the connected platform and logging in through the national access
2. Fulfilling the conditions for obtaining the service.
3. You will receive a notification that includes the ticket number, where you can follow up on its status through the Mousal platform via the order tracking page
4. Service evaluation
  • The applicant must be logged in via the unified national sign-on
  • Ensure that all transaction data is filled out.
  • The letter must be addressed to the Authority.
  • The letter from companies and institutions must be written on official company literature.
  • Clarity of speech and attachments.
  • Approval of the letter by signature.
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