The Communications and Information Technology Commission (CITC, now the Communications, Space and Technology Commission) held the first edition of the CITC CX DAY forum in October 2022, coinciding with the global day for improving customer experience.
The forum brought together technical and academic experts in customer experience and telecom service providers to discuss how the concept of customer experience is evolving in the telecom sector.
It featured a panel discussion on the principles service providers rely on to deliver outstanding services, the strategies used to meet customer requirements, and the concept of a holistic, distinctive experience, alongside sessions on ways to improve customer experience and exchange lessons and success stories.
The forum aimed to strengthen the culture of customer experience in the ICT sector and help raise the quality of services provided to users.
It forms part of the Commission's role in protecting users, improving their experience and raising awareness of their rights and of the obligations attached to the services they receive.
Forum Themes
Start Date
4/10/2022
End Date
4/10/2022
Hijri Date
08/03/1444 AH
Reading Time
0 minute
Location
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