The service allows the beneficiary to escalate the complaint to CITC if the complaint is closed by the service provider without treatment or if 5 days have passed and it has not been resolved
Service Level AgreementThe service allows the beneficiary to escalate the complaint to CITC if the complaint is closed by the service provider without treatment or if 5 days have passed and it has not been resolved
1. Click on “Start Service” option.
2. Log in through the national unified access service (Nafath)
3. Fill out the service form
4. Share your feedback about the service (Optional)
- A copy of any supporting documents for the complaint; For example: invoices, service contract, payment notifications, etc.
- Existing complaint at the service provider
- Complaint closed by the service provider without solution
- 5 days have passed since the complaint with the service provider has not been processed