Links to official Saudi websites end with gov.sa

All links to official websites of government agencies in the Kingdom of Saudi Arabia end with .gov.sa

Government websites use the HTTPS protocol for encryption and security.

Secure websites in the Kingdom of Saudi Arabia use the HTTPS protocol for encryption.

Registered with the Digital Government Authority under number :

20250519510
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Telecom Complaints Escalation

Service
available on :Mutasil
  • Service Description
  • Service Steps
  • Required Documents
  • Terms and Condition

Telecom Complaints Escalation

The service allows the beneficiary to escalate the complaint to CITC if the complaint is closed by the service provider without treatment or if 5 days have passed and it has not been resolved

Service Steps

Required Documents
  • A copy of any supporting documents for the complaint; For example: invoices, service contract, payment notifications, etc.

Terms and Condition

  • Existing complaint at the service provider

  • Complaint closed by the service provider without solution

  • 5 days have passed since the complaint with the service provider has not been processed

Telecom Complaints Escalation
Channels:
Mobile
  • days
    Service Process Time30 Business Days
  • sector
    SectorTelecom
  • fee
    Service FeesNot Applicable
  • Beneficiary
    BeneficiaryBusiness
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