Developing services
Links to official Saudi websites end with gov.sa
All links to official websites of government agencies in the Kingdom of Saudi Arabia end with .gov.sa
Government websites use the HTTPS protocol for encryption and security.
Secure websites in the Kingdom of Saudi Arabia use the HTTPS protocol for encryption.
Registered with the Digital Government Authority under number :
20250519510About the Initiative
CX Award is an initiative launched by CST to enhance customer experience in telecommunications sector, whereby the award is given annually to the best service provider in the fixed and mobile communications (voice and internet) for individuals.
Initiative’s Goals
Promoting competitiveness among service providers
Enhancing customers’ experience
CX Award
Criteria
The results of the customer satisfaction index
Net Promoter Score (NPS)
Customer Effort Score
Indication of Escalated complaint
CX Award Winner
2023Mobily
2022Mobily
2021Mobily