'Commission' Holds a Workshop to Develop the Telecom and IT Services Complaints System

The Communications and Information Technology Commission held a workshop to develop the system for handling telecommunications and information technology service complaints and improve the user experience, with the participation of a number of service providers, with the aim of exchanging expertise, ideas and visions in this pivotal field.

During the workshop, the current complaints handling system was reviewed, and the most prominent challenges facing service providers that lead to limiting the speed or quality of complaint handling were discussed, and the need to develop more solutions and introduce additional options to speed up the process of receiving and handling complaints was affirmed, in a way that ensures improving the experience and increasing user satisfaction.

It is noted that this workshop comes as part of the Communications and Information Technology Commission's work on protecting the rights of beneficiaries of the telecommunications and information technology sector and the postal sector, in light of continuous work to implement qualitative and improvement initiatives in the field of complaint management and handling.