Communications and Information Technology Commission requires companies to clearly disclose information on promotional offers

Stemming from the Communications and Information Technology Commission's keenness to maintain and safeguard subscribers' rights, including making complete information available to the subscriber to enable them to make sound decisions when wishing to purchase any service, the Commission has confirmed to telecom service providers in the Kingdom the obligation to comply with the regulations and licenses issued by the Commission regarding the importance of publishing all information related to promotional offers, by including this information clearly and directly in the promotional offer advertisements presented by the service provider, in addition to publishing it on the service provider's website.

In this context, the Commission emphasized the importance of the service provider clearly disclosing this information, particularly information related to recurring and non-recurring fees that the subscriber must pay in the event of subscribing to any promotional offer or permanent package, in addition to the importance of documenting all this information through service subscription contracts.