Communications and Information Technology Commission Issues a Number of Warnings to Some Postal Service Providers, Cautions Against Violating Regulations

The Communications and Information Technology Commission has issued a number of warnings to some postal service providers for violating the Rules for the Protection of Postal Service Beneficiaries' Rights document recently announced by the Commission.

The Commission observed that some companies were imposing undisclosed fees for services that the beneficiary neither requested nor approved, and demanding payment for them, in addition to failing to deliver postal items to the location agreed with beneficiaries. This necessitated issuing warnings to these companies and requiring them to address the violations within five working days from the date the warning was issued to them.

The Commission had previously announced the Rules for the Protection of Postal Service Beneficiaries' Rights document, issued as part of the Commission's fulfillment of its regulatory and supervisory role over the postal sector, entrusted to it under Council of Ministers Resolution No. (403) dated 12/07/1440H. The document includes a set of rules designed to protect the rights of postal service beneficiaries, including the beneficiary's right to obtain the service at the announced price, and the right to receive the parcel at the date and location specified in the service agreement. It also covers the regulation of contracting with postal service providers, requiring them to set out the rules and procedures to be followed in the event a parcel cannot be delivered or when its return is requested, as well as compensation rules and other matters.