According to Third Quarter 2020 Results, "The Communications Commission" Ranks Telecommunications Service Providers by Their Care for Customers

The Communications and Information Technology Commission issued, today,

the index ranking telecommunications service providers in terms of complaints escalated to the Commission during the third quarter of 2020

, according to service providers' levels of customer care.

The index revealed that the total number of complaints escalated by subscribers to the Commission after they were not resolved by service providers amounted to (14,718) complaints, which the Commission handled and processed.

The Commission explained that the telecommunications services ranking index recorded Zain as having the most complaints in mobile communications services during the third quarter of 2020, while Virgin recorded the fewest complaints in mobile communications services.

The Commission indicated that the majority of these complaints were due to objections to bills and financial obligations, and failure to provide, activate, or apply the benefits of a service.

As for fixed communications services, the index recorded Mobily as having the fewest complaints, while Integrated Telecom Company recorded the most complaints, adding that the causes of the majority of these complaints are attributable to establishing a service without the customer's request, and objections to bills and financial obligations.



index ranking telecommunications service providers