"The Communications Commission" Reviews Its Roles in Improving the Business Sector's Experience in Communications and Postal Services

The Communications and Information Technology Commission hosted more than 70 representatives of the business sector from major companies and commercial institutions in a virtual workshop, to introduce the Commission's tasks and roles in improving the business sector's experience in communications, information technology, and postal services.

During the workshop, an introduction to the Commission's vision and future directions was presented, along with a review of its role in protecting and improving the experience of users from the business sectors, and a spotlight on the most prominent regulatory documents related to the rights of business sector users, including the document on regulations for protecting users of communications and information technology services, as well as the document on rules for protecting the rights of postal service beneficiaries. In addition, the Commission's role in studying the needs of business sector users and finding appropriate solutions to address them in accordance with the best practices followed in this field was clarified, alongside conducting field studies to measure user satisfaction, and working to raise the level of satisfaction with the services provided. The workshop also included a presentation of the most prominent regulatory steps taken by the Commission to enhance user protection mechanisms, before concluding with answers to attendees' questions and inquiries.