Report Overview
Driven by heightened user expectations and intensifying competition, the telecom sector is undergoing a rapid transformation, positioning User experience as a key metric for evaluating service provider performance. Accordingly, the CX Index report assesses user satisfaction and service quality across four key areas: mobile voice only, dedicated data only, standard, and fixed broadband. The report is structured around a systematic framework comprising a set of indicators and criteria spanning the User journey, to reflect the actual User experience derived from field surveys carried out throughout 2025. This report is designed to support decision-makers and service providers with reliable data that drives performance quality, boosts user satisfaction, and advances the telecom experience toward higher efficiency and innovation, meeting User expectations while fostering industry growth.